Terms of Service

1. About This Agreement

This Agreement governs your access to and use of the Service, including any paid features. Our Privacy Policy and Community Guidelines are incorporated into and form an integral part of these Terms. By accepting these Terms, you also accept those documents. If any conflict arises between them, these Terms prevail. You may only use the Service as an individual natural person; registration on behalf of a company or other legal entity is not permitted.

2. Eligibility

• You must be at least 18 years old and have reached the age of majority in your country.
• You must be legally permitted to use a service of this nature under the laws that apply to you.
• You confirm that you are using the Service voluntarily, of sound mind, and not under the influence of any substance that impairs your judgment.
• Minors are strictly prohibited from accessing or using the Service. If we learn that a user is under 18, we will terminate that account.

3. Your Account & Access

Some features may be used without registration, while others (including paid features) require you to sign in. You may create and hold only one account, and you are responsible for all activity that occurs through your account or device and for keeping your login credentials confidential. You must notify us promptly of any unauthorized use of your account. We may refuse, suspend, or terminate access at our discretion in cases of misuse, violation of these Terms, fraud, or security risk.

4. Nature of the Service

Yap.Chat is an online platform that enables adult users to engage in random live video and text conversations with other participants. We act solely as a technical communication platform. We do not pre-screen, control, or guarantee the behavior of participants or the content they share.

We do not verify and do not guarantee the identity, age, gender, background, or authenticity of any participant you may interact with through the Service. Any interaction is at your own risk, and you are solely responsible for your own conduct and decisions.

5. User Content & Conduct

All video, audio, text, images, and other materials transmitted through the Service ("User Content") are created and controlled solely by users. You are fully responsible for your own User Content and interactions, and you acknowledge that you may encounter content or behavior that is offensive, inappropriate, or unlawful. You agree to comply at all times with our Community Guidelines, which describe prohibited conduct in detail, including a strict prohibition on nudity, sexual content, content involving minors, harassment, illegal activity, spam, and impersonation. Violations may result in immediate suspension or a permanent ban.

6. Moderation & Enforcement

To protect users and the integrity of the Service, we may use automated systems and limited human review to detect abuse or violations, including capturing temporary screenshots of video sessions for moderation and dispute-resolution purposes only, as described in our Privacy Policy. We may restrict, suspend, or permanently ban users, and remove content, at our sole discretion. Where required or appropriate, we may report unlawful activity to the relevant authorities.

7. Credits & Virtual Items

The Service offers virtual credits ("Credits") that you may purchase to access certain paid features, such as gender-based matching filters, priority matching, and other premium functionality. Credits are a limited, personal, non-transferable, revocable license to use a feature of the Service.

• Credits are not money, not a deposit, and not a stored-value or payment instrument. They have no monetary value and are not your property.
• Credits cannot be exchanged, redeemed, transferred, gifted between users, resold, or withdrawn for cash. The Service is one-directional: it provides no mechanism for users to cash out, withdraw, or receive payments.
• Prices, the number of Credits per package, the cost in Credits of any feature, and package availability are set by us and may change at any time without prior notice. The price that applies to your purchase is the price shown at the time of that purchase.
• Credits are delivered to your account after your payment is authorized and confirmed by our payment processor. Once Credits are added to your account, the purchase is complete.
• We may, at our discretion, grant free or promotional Credits. Such bonus Credits have no cash value, may be subject to conditions or expiry, and may be modified or withdrawn at any time.

8. Payments & Billing

• Payments are processed by third-party payment processors. By making a purchase, you also agree to the applicable payment processor's terms. We do not store your full card number; sensitive payment data is handled by PCI-compliant processors.
• You represent and warrant that you are authorized to use the payment method you provide and that all billing information you provide is true, accurate, and complete.
• You are responsible for any taxes, currency-conversion charges, or bank fees that may apply to your purchase. Where a purchase is made in a currency other than the one displayed, your bank's exchange rate applies.
• We may refuse, cancel, or limit any order at our discretion, including where we suspect fraud, unauthorized use, or a violation of these Terms. We may also request confirmation of payment details (for example, a partial card number or proof of authorization) to prevent fraud.

9. Refunds

Credits and other digital items are delivered instantly and are consumed as you use the Service. Because they are digital products supplied immediately, all purchases are final and non-refundable once the Credits have been delivered to your account, except where a refund is required by mandatory applicable law.

• By completing a purchase and gaining immediate access to Credits, you expressly request immediate performance and, to the extent permitted by law, acknowledge that you lose any statutory right of withdrawal or "cooling-off" period once delivery has begun.
• Credits that have been spent, used, or partially used are not refundable under any circumstances.
• We keep records of purchases and account activity, including timestamps, IP addresses, device information, and Credit usage, and we use these records to review any refund or dispute request.
• Refunds will not be granted on the basis of false, misleading, or unverifiable claims. This includes, without limitation, falsely claiming that a purchase was "accidental," "unauthorized," or "never used," or that Credits were not received, when our records show that the purchase was knowingly made and/or that the Credits were delivered or used.
• Submitting a false refund claim, or requesting a refund for Credits you have already spent or benefited from, is a material breach of these Terms. In such cases we may deny the request, suspend or permanently ban your account, revoke any remaining Credits without compensation, and, where appropriate, report the matter to our payment processor and the relevant authorities.

10. Chargebacks & Payment Disputes

• If you believe an amount was charged in error, you must contact us first at [email protected] before contacting your bank or card issuer. We will review your request in good faith and, if we find it justified, issue a refund of the disputed amount.
• Opening a chargeback or payment dispute without first contacting us, or for a purchase you knowingly made and/or Credits you have already used, is considered abusive.
• Upon receiving such a chargeback, we may immediately and permanently ban the associated account(s), forfeit all remaining Credits and access without compensation, and pursue recovery of the disputed amounts together with any related fees and costs.
• We reserve the right to contest illegitimate chargebacks and to provide our purchase and usage records to payment processors, card networks, and authorities as evidence.

11. Intellectual Property

All software, design, trademarks, logos, and platform elements of the Service are the exclusive property of the Company or its licensors, and all rights are reserved. You may not copy, reproduce, distribute, modify, decompile, reverse engineer, or create derivative works from the Service except as expressly permitted. By submitting User Content, you grant the Company a non-exclusive, royalty-free, worldwide license to host, store, reproduce, and display such Content solely for the purpose of operating, securing, and improving the Service. This license ends when the relevant Content is removed, except for backups retained for a reasonable period for technical or legal reasons.

12. Third-Party Services & Links

The Service may rely on or link to third-party services (such as payment processors, analytics, and hosting providers) and to third-party websites. We do not control and are not responsible for the content, policies, or practices of third parties. Your use of any third-party service or website is at your own risk and subject to that party's own terms and privacy notices.

13. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL CONTENT AND FEATURES, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that any defects will be corrected. The Service may be temporarily unavailable for maintenance or other reasons.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE OR ANY INTERACTION WITH OTHER USERS, WHETHER ONLINE OR OFFLINE. TO THE EXTENT LIABILITY CANNOT BE EXCLUDED, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR CREDITS DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to indemnify and hold harmless the Company and its directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your User Content, your violation of these Terms, or your violation of any law or the rights of any third party.

16. Term & Termination

This Agreement takes effect when you first use the Service and remains in force while you use it. You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, for violations of these Terms, security or legal reasons, or prolonged inactivity. Upon termination, any unused Credits are forfeited without compensation, except where a refund is required by mandatory applicable law. Provisions that by their nature should survive termination (including those on payments, refunds, intellectual property, disclaimers, liability, and governing law) will survive.

17. Governing Law & Disputes

These Terms are governed by the laws of Cyprus, without regard to its conflict-of-law principles. Any dispute arising out of or relating to the Service or these Terms shall be subject to the jurisdiction of the competent courts of Cyprus. Any claim you may have in relation to the Service must be brought within one (1) year after the event giving rise to it; otherwise it is permanently barred.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by posting the revised Terms on this page with an updated effective date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service.

19. Contact & Response Times

For support, refund, billing, or legal inquiries, contact us at [email protected]. We aim to respond to inquiries within three (3) business days.

Operator: PIXOVER YAZILIM İNŞAAT TURİZM SANAYİ TİCARET LİMİTED ŞİRKETİ
Address: Mustafa Kemal Paşa Mahallesi, Kerim Sokak, No: 5, Arnavutköy, İstanbul, Türkiye
Email: [email protected]

20. Authorized Third-Party Applications

PIXOVER YAZILIM İNŞAAT TURİZM SANAYİ TİCARET LİMİTED ŞİRKETİ, as the operator of yap.chat, may grant application-specific authorization for independent third-party applications to access, display, integrate, and use designated yap.chat content, pages, and services within their own applications, including through WebView and other in-app web technologies. Each such authorization is granted directly and separately to a specific application for a permitted use, and applies only to that application.

Every authorized application is developed, owned, and operated independently by its respective provider. The fact that two or more applications are each authorized by yap.chat does not, in itself, create any connection between them. Authorization does not imply ownership, partnership, affiliation, joint operation, or any other relationship between separate authorized applications, which remain independent of and unaffiliated with one another.

21. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign or transfer your rights under these Terms; we may assign ours in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and the Company regarding the Service. This Agreement is made in several languages; in the event of any discrepancy, the English version prevails. Section headings are for convenience only.