Privacy Policy

1. Scope of This Policy

This Policy applies to personal data processed through the Service available at https://yap.chat. It does not apply to third-party websites, applications, or services that may be linked from the Service. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies.

2. Personal Data We Collect

• Account & session data: username or nickname, random session identifiers, selected preferences (e.g. gender/country), and login status. If you sign in with a third-party provider, we may receive basic profile information such as your display name, avatar, and email address.
• Technical data: IP address, device type, operating system, browser information, language, timestamps, and approximate location (derived from IP).
• Usage data: interaction patterns, session duration, feature usage, Credit balance and usage, and non-identifying analytics data.
• Payment & billing data: when you purchase Credits, our third-party payment processors collect the information needed to complete the transaction (such as your name, a partial card number, and billing details). We do not store your full card number; sensitive payment data is handled by PCI-compliant processors. We retain a record of your transactions (amount, date, package, and status) for accounting, fraud prevention, and dispute resolution.
• Communications: messages you send to customer support or reports you submit through the Service.
• Cookies & local storage: used for preferences, security, performance, and authentication-related features.

3. Video and Audio Processing (WebRTC)

Live audio and video communications are generally transmitted peer-to-peer using WebRTC technology. By default, we do not record or store live video or audio streams.

For safety, moderation, and legal compliance purposes, limited technical data or temporary artifacts (such as short buffers, hashes, or screenshots) may be generated automatically to detect spam, abuse, or unlawful behavior. Such data is processed strictly for these purposes and is periodically overwritten.

4. How We Use Personal Data

• To operate and provide the Service.
• To match users and enable real-time video chat functionality.
• To process purchases of Credits, deliver paid features, and keep transaction records.
• To protect users, prevent fraud, spam, abuse, and chargeback abuse, and enforce our rules.
• To improve performance, stability, and user experience.
• To comply with legal obligations and respond to lawful requests.

5. Legal Bases for Processing

We process personal data based on one or more of the following legal grounds: your consent, performance of a contract (including completing purchases you request), compliance with legal obligations, and our legitimate interests in operating, securing, and improving the Service and preventing fraud.

6. Sharing of Personal Data

We do not sell or rent your personal data. We may share data only in the following cases:

• With trusted service providers acting under contractual obligations (e.g. hosting, analytics, security, and payment processors that process transactions on our behalf).
• Where required by law, regulation, or legal process.
• To protect the rights, safety, and integrity of users or the Service, including to prevent or investigate fraud.
• As part of a merger, acquisition, or sale of assets, with notice to affected users where required.

7. International Data Transfers

Your information may be processed in countries outside your country of residence. Where required, we apply appropriate safeguards, such as standard contractual clauses, to ensure lawful cross-border data transfers.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, comply with legal and accounting obligations, and resolve disputes. Transaction and billing records may be retained for the period required by applicable law. Data is deleted or anonymized when no longer required.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, as well as data portability and withdrawal of consent.

You can exercise your rights by contacting us at [email protected]. We aim to respond to requests within three (3) business days and, in any case, within the timeframe required by applicable law. We may ask you to verify your identity before acting on a request.

10. Children's Privacy

The Service is intended only for users aged 18 or older. We do not knowingly collect personal data from minors. If you believe a minor is using the Service, please contact us immediately and we will take appropriate action.

11. Security

We implement appropriate technical and organizational measures to protect personal data. However, no online system can be guaranteed to be 100% secure, and you are responsible for keeping your own device and credentials secure.

12. Authorized Application Use

PIXOVER YAZILIM İNŞAAT TURİZM SANAYİ TİCARET LİMİTED ŞİRKETİ, as the operator of yap.chat, may expressly authorize independent third-party applications to access, display, integrate, and use designated yap.chat pages, content, and services within their applications, including through WebView and other in-app web technologies. Such authorization applies only to the specifically authorized application and permitted use.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Service constitutes acceptance of the updated Policy.

14. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]. For general support, you can reach us at [email protected]. We aim to respond within three (3) business days.

Operator: PIXOVER YAZILIM İNŞAAT TURİZM SANAYİ TİCARET LİMİTED ŞİRKETİ
Address: Mustafa Kemal Paşa Mahallesi, Kerim Sokak, No: 5, Arnavutköy, İstanbul, Türkiye
Email: [email protected]